Returns & FAQ
Welcome to Cartgy. Here are answers to common questions about orders, downloads, and refunds.
FREQUENTLY ASKED QUESTIONS
How do I receive my purchase? Every product on Cartgy is a digital download. Right after checkout, your download links are sent to your email. Each purchase includes up to 25 downloads.
What payment methods do you accept? Major credit and debit cards and PayPal, processed securely through Fourthwall.
Do you ship anything? No. All products are digital, so there is no shipping and no waiting.
Are the free products really free? Yes. Checkout still asks for your email address so we can send the download links.
Which currency are prices in? All prices are in US dollars (USD).
RETURNS AND REFUNDS
Because every product is a digital download delivered instantly, we cannot accept returns of working products.
If a product is defective - the files do not open, a download link does not work, or the content is significantly different from the product description - contact us within 30 days of your purchase date and we will send a replacement or issue a full refund.
To request a refund or replacement, use our contact form at cartgy.com/contact and include your order number and the email used at checkout.
CANCELLATIONS
Orders for digital products cannot be cancelled once the download links have been delivered. If your links did not arrive, contact us and we will resend them.
QUESTIONS? Reach us any time through our contact form at cartgy.com/contact. We aim to respond within 2 business days.